Water & Sewer Utilities Billing Office
Tina M. Bontrager, Manager
203 S 5th St., Goshen, IN 46528
Phone: 574-533-9399 FAX: 574-533-6961
Hours: 8:00 a.m. - 5:00 p.m., Monday through Friday
Email: watersewer@goshencity.com


2015 Goshen Water Utility Consumer Confidence Report 

2015 Servicios Publicos de Aqua de Goshen Informe Para la Confianza del Consumidor 

Goshen Water & Sewer Utilities Billing Office has several easy ways to make your monthly Water & Sewer payments!

E-Z Pay Program

By completing a simple application, residents can have their monthly water/sewer bill automatically deducted from their checking or savings account. To receive an application, call 533-9399 or pick up one when visiting the Utility Office, 203 S. 5th St. There is no charge for this service.

E-Z Pay application.

24-hour Payment Drop Box

For your convenience the Water & Sewer Utilities Billing Office has a 24-hour payment drop box. It is located just south of the Utilites office in the alley behind the Police Department. PLEASE DO NOT DEPOSIT CASH IN THIS BOX. When paying by cash please go into the office during business hours.

Payments in the box before 8:00 a.m. Monday through Friday will be posted the same day.

Credit/Debit Card

Residents also may pay by credit or debit card. There are fees associated with this process:

  • If you pay at the Utility Office (203 S. 5th St.), there is a 3% convenience fee with a minimum charge of $2.00.
  • If you pay over the phone (1-866-480-8552), there is a 3.95% convenience fee with a minimum charge of $2.50.
  • If you pay via the internet (https://pay.paygov.us/EndUser/PaymentAgency.aspx?ttid=10892), there is a 4.95% convenience fee with a minimum chage of $3.00.

This office registers new customers for water service .


Notice of Account Holder's Right to a Hearing

If a customer has had their water turned off for non-payment, the total balance must be paid by cash, cashier's check, money order or by credit/debit card (convenience fees apply) in order to be reconnected.

Map to the Water an Sewer Billing Office 

Water/Sewer Ordinances

Ordinance 4052, Water Meter Installation in Multiple Unit Buildings

Ordinance 4333, Sewer Regulations

Ordinance 4290, Water Rates and Charges

Ordinance 4547, Sewer Rates and Charges

Ordinance 4625, Pretreatment Requirements & Standards (large file; may take longer than expected to download)